HEIN SCHAAP
Customer Success & Operations
Years of experience in the sector: since 2006
Area of expertise: shipboard training, maritime safety, lifesaving, navigation, cargo handling, pilotage, hardware & software integrations, and customer success.
He was born in a coastal town along the Dutch Coast and from a young age, he always felt connected with the sea, ships, and sailing, as a lot of men in his family were seamen, sailing on coasters and fishing boats. It was no surprise for him to get involved in the maritime world.
He started his carrier with Holland America Line and made his way up the ranks. He quickly found himself in the position of the officer that was usually implementing new hardware and software within the navigational team. This made him also responsible for upgrading all voyage plans to the newest standards in combination with the latest software.
As he was working on passenger’s vessels he also grew with communication skills and training skills. As these ships have a large crew that all need training, he learned how to instruct & train the crew in a constructive and fun way.
This did not change at all when he changed over to P&O ferries. He continued developing himself making sure he trained his crew to the designated standards as well as maintaining all navigational hardware and software.
Looking for a new challenge Hein started training to become a pilot in the port of Rotterdam. This gave him the possibility to learn first-hand about all the different ways ships are being led. From cultural differences among the crew to differences within (safety) training. Unfortunately, during a ship/pilot tender transfer he was involved in an industrial accident, resulting in being unable to complete the pilot training successfully.
After a short sabbatical, Hein decided to restart his career and go for something new in which he could make beneficial use of all his developed skills. He got in contact with Blue Orange Wave and was quickly hooked on the possibilities and options the company provides. As Blue Orange Wave’s Customer & Partner Success Manager, Hein Schaap puts customers first and ensures that the customer is well served, well trained, and well maintained.
LISA MARIA JORDÀ
Marketing & Communication
Area of expertise: marketing management, online marketing, branding, design, and content.
Lisa was born in Groningen and raised in Blanes, a Spanish coastal town along the Mediterranean Sea, which made her sense a strong bond with the sea as a youngster.
As a young student, she got her first job and practiced her communication skills in Catalan, Spanish, English, and Dutch; here she discovered her great passion for the business world and especially for marketing.
After this personal discovery, Lisa decided to study Marketing Management at Hanze University of Applied Sciences, where she created marketing campaigns for fictional and real clients and gained a deep knowledge of what she defines as “the art of creating value in a reciprocal way”.
In 2021, Lisa encountered Blue Orange Wave and feels amazed by the company’s smart technologies as well as its values. As an enthusiastic Marketing Management student, she joins the team and looks forward to improving what has been set up to make what is better, the best!
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